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Streaming Doctor

Streaming not working? Let’s narrow it down.

Choose your service and tell us what happens. Work through a few relevant checks, then get a clear next step for your device.

  • No email needed
  • One check at a time
  • Help for new and existing USip users

Choose a troubleshooting guide

The interactive questions need JavaScript. These guides are available directly:

A useful next step

From a vague error to a practical check.

  1. Describe the problem

    Choose your service and symptom, from a VPN warning to a missing app or a TV that will not play.

  2. Try the relevant checks

    Answer only what helps with your situation. You can go back, skip a check you cannot perform, or start again.

  3. Take your next step

    Get a matching guide, setup instructions or connection options. Copy your troubleshooting summary if you need more help.

Your answers guide the checks.

Streaming Doctor does not scan your network, access another device or test playback. It helps you decide what to check from the information you provide. If you are troubleshooting a TV from your phone, perform the TV checks on the TV.

With Smart DNS or selective routing, an IP lookup shows the address used for that lookup. The streaming app may use a different route. Try the actual service on the device you want to watch on.

Prefer to open your device guide?

Already using USip? Use the instructions delivered with your access details, or open the USip DNS setup instructions. Start with the step-by-step home-network preparation if you are setting up DNS for the first time.

Quick questions

Can Streaming Doctor confirm that my streaming service will work?
No. It suggests checks and next steps from your answers. Confirm the result by opening the actual service and trying playback on your chosen device.
What if I already have a USA IP Address subscription?
Select that you already use USip. Your result will focus on setup, troubleshooting and support for your existing connection.
Will I need to enter my password or payment details?
No. Streaming Doctor does not ask for streaming or USip credentials, payment details or an email address. You choose what to include when you share a copied troubleshooting summary.